Each customer is unique and thus the customer needs are unique. During the solution design phase, our team diligently works with customer stakeholders, conducting in-depth interviews to ensure that unspoken needs are discovered, to fully document key requirements and objectives, sharing best practices and lessons learned from our experiences in designing and delivering emergency management. We also go over the organization’s vision of the future to ensure that our design can continually deliver the future business requirements with high impact and affordability. The outcome from this phase is a solution that can address current needs and is flexible to support the future needs, organizational expectations and key objectives.
The key steps in this phase are:
- Key Requirements
- Stakeholders and Objectives
- Emergency Management Process and Artifacts (Incumbent and Desired)
- Change Management Process(es)
- Launch Plan